Gateway Ticketing Systems is the world leader in high-speed, access control, admission control, and ticketing software for the attraction, amusement, and intercity bus transportation industries.
In a competitive market, it takes hard work and attentiveness to keep customers for any length of time. At Gateway Ticketing Systems, there are a few keys things we do to make sure our customer relationships last:
- We consistently treat our clients with honesty and respect - and we maintain this as our relationship develops. The result is that our customers see us as dependable, credible, and trustworthy.
- We follow through on our commitments and provide promised outcomes.
- We connect with our customers. We find out about their goals and desired outcomes. We ask questions that encourage a deeper sense of shared understanding. The greater the level of connection, the greater the mutual satisfaction.
- We are an industry resource for our customers. We've been around for 25 years, and we'll be here long after the sale. Our customers can come back to us whenever they have a need.
- We ask for feedback and input from our customers. We ask our clients how they feel about working with us, and we ask if they have suggestions for how the working relationship or outcomes can be improved.